Terms & Conditions

Precept Ministries Canada Return Policy

 

Defective, Incorrect, or Damaged Products:

Precept will issue a refund or ship a replacement for any defective, incorrect or damaged products. Returns must be made within 90 days from the original delivery date.

Restocking Fee:

All returns of 5 or more of the same title will be subject to a 20% restocking fee.

Returns for Other Reasons:

You may return other products you purchased directly from Precept Ministries for a refund (excluding shipping and handling costs) provided that Precept receives them in new and unused condition within 90 days from the original delivery date.

Unable To Refund:

  • Merchandise damaged by or used by the customer (as determined by Precept). 
  • Merchandise returned more than 90 days after the original delivery date. 
  • Items obsoleted during the 90-day return period. 
  • CD or DVD products with broken or tampered-with seals (as determined by Precept).
  • MP3 and downloadable products that have already been downloaded (as determined by Precept).
  • Workbooks with removed shrink-wrapping (as determined by Precept). 
  • Merchandise damaged from inadequate return packing material (as determined by Precept).

To Return:

  • Pack the materials to avoid damage during shipment. 
  • Include a copy of the original invoice with a note stating the reason for the return.
  • Send the materials back using a trackable shipping method to the following address: 

Send your Returns to:

Precept Ministries Canada
c/o Returns Department
61 Sherwood Dr
Brantford, ON  N3T 1N3

If you have questions, please contact Customer Service:

Monday – Friday, 9am – 5pm Eastern Time
1-877-234-2030
[email protected]  

General Provisions:

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