Precept Ministries Canada Return Policy
Defective, Incorrect, or Damaged Products
Precept will issue a refund or ship a replacement for any defective, incorrect or damaged products. Returns must be made within 90 days from the original delivery date.
All returns of 5 or more of the same title will be subject to a 20% restocking fee.
Returns for Other Reasons
You may return other products you purchased directly from Precept Ministries for a refund (excluding shipping and handling costs) provided that Precept receives them in new and unused condition within 90 days from the original delivery date.
Unable To Refund
- Merchandise damaged by or used by the customer (as determined by Precept).
- Merchandise returned more than 90 days after the original delivery date.
- Items obsoleted during the 90-day return period.
- CD or DVD products with broken or tampered-with seals (as determined by Precept).
- Workbooks with removed shrink-wrapping (as determined by Precept).
- Merchandise damaged from inadequate return packing material (as determined by Precept).
- Pack the materials to avoid damage during shipment.
- Include a copy of the original invoice with a note stating the reason for the return.
- Send the materials back using a trackable shipping method to the following address:
Send your Returns to:
Precept Ministries Canada
c/o Returns Department
61 Sherwood Dr
Brantford, ON N3T 1N3
If you have questions, please contact Customer Service:
Monday – Friday, 8:30am- 5pm Eastern Time, 877-234-2030, firstname.lastname@example.org
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